Website Terms of Use

These Website Terms of Use explain the rules for using the Rachael Reynolds School of Dance website, parent portal, reviews, comments, forms and other online features.

By using our website or online features, you agree to follow these terms. If you do not agree with these terms, please do not use the website or online features.

These Website Terms of Use apply alongside our School Terms & Conditions, Privacy Policy, Cookie Policy and Safeguarding Policy.

1. About us

This website is operated by Rachael Reynolds School of Dance Ltd.

For the purposes of these terms, “we”, “us” and “our” means Rachael Reynolds School of Dance Ltd. “You” means any person who uses our website, parent portal, reviews, comments, forms or other online features.

2. Website information

The information on our website is provided for general information about Rachael Reynolds School of Dance, our classes, activities, events, policies and services.

We try to keep website information accurate and up to date, but we do not guarantee that all information will always be complete, accurate or current.

Class times, teachers, venues, prices, availability, events and other details may change. If there is any difference between information on the website and direct communication from the school, the direct communication will usually take priority.

3. Parent portal and account areas

Some parts of our website or connected systems may allow access to a parent portal, account area, booking system, payment system or student information area.

You are responsible for keeping your login details, passwords and account access secure. You must not share your login details with anyone who is not authorised to access the account.

You must tell us as soon as possible if you believe your login details have been lost, stolen, misused or accessed without permission.

You must only access information that you are authorised to view. You must not attempt to access another person’s account, student information, private data, booking details or payment information.

4. Information you provide online

If you submit information through our website, forms, parent portal, booking system, payment system, reviews, comments or messages, you must make sure the information is accurate, truthful and not misleading.

You are responsible for keeping your contact details, emergency contact details, medical information, consent preferences and other important information up to date.

You must not submit information that is unlawful, false, abusive, threatening, discriminatory, defamatory, offensive, private to someone else, or otherwise inappropriate.

5. Reviews, comments and user content

Our website or connected platforms may allow users to post reviews, comments, testimonials, feedback or other content.

Any review, comment or content you submit must be:

• truthful and based on your genuine experience;
• respectful and appropriate;
• lawful and not misleading;
• relevant to Rachael Reynolds School of Dance or the service being discussed;
• free from abusive, threatening, hateful, discriminatory or harassing language;
• free from defamatory statements about any person or organisation;
• free from private, confidential or sensitive information about another person;
• free from spam, advertising, links to unrelated websites or malicious content.

You must not post content that identifies or shares personal information about a child, student, parent, carer, teacher or staff member without appropriate permission.

6. Moderation and removal of content

We may review, moderate, edit, hide, remove or decline to publish reviews, comments or user-submitted content where we believe it breaches these terms or may cause harm.

We may remove content that we consider abusive, misleading, defamatory, discriminatory, unlawful, unsafe, spam, irrelevant, inappropriate, or harmful to children, families, staff or the school community.

We are not required to publish every review, comment or submission we receive.

If you believe content on our website is inaccurate, inappropriate or should be removed, please contact us using the details at the end of this page.

7. Acceptable use of the website

You must use our website and online features lawfully, respectfully and responsibly.

You must not:

• use the website for unlawful, fraudulent or harmful purposes;
• attempt to gain unauthorised access to the website, parent portal, systems, accounts or data;
• interfere with the security, operation or availability of the website;
• introduce viruses, malware, spyware or other harmful code;
• scrape, copy, harvest or misuse website data;
• impersonate another person or misrepresent your identity;
• submit false, misleading or inappropriate information;
• post abusive, discriminatory, harassing, defamatory or threatening content;
• use the website to advertise unrelated services, spam users or send unsolicited messages;
• use the website in a way that could harm children, families, staff, students or the reputation of the school.

8. Children and young people

Our services are often used by families with children and young people. Online features should be used carefully and appropriately.

Parents and carers are responsible for supervising children’s use of our website, parent portal or online features where appropriate.

Children and young people must not share personal information, contact details, images, private messages or sensitive information through comments, reviews or public areas of the website.

Any safeguarding concern relating to online use, comments, messages or website content should be reported to our Designated Safeguarding Lead.

9. Intellectual property

Unless stated otherwise, the content on this website belongs to Rachael Reynolds School of Dance Ltd or is used with permission.

This includes website text, images, videos, graphics, logos, branding, designs, class descriptions, layouts, downloads and other materials.

You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, adapt, publish, distribute, sell, licence, reuse or exploit website content without our prior written permission.

10. Photos, videos and media

Photos, videos and media on the website must not be copied, downloaded, reposted, edited, shared or used without permission.

You must not use website images or videos of students, teachers, performances or classes for your own purposes without permission from the school and, where relevant, the individuals shown or their parent or carer.

11. Third-party links and services

Our website may include links to third-party websites, platforms or services, such as booking systems, payment providers, social media platforms, video platforms, maps, review platforms or other resources.

We are not responsible for the content, accuracy, security, privacy practices or availability of third-party websites or services.

If you use a third-party website or service, you should read its own terms, privacy policy and cookie policy.

12. Payments and bookings through online systems

If you book classes, trials, events or make payments through the website or a connected system, your booking or payment may also be subject to our School Terms & Conditions.

Payments may be processed by third-party payment providers. We do not usually receive or store full card details ourselves.

You must make sure that any booking, payment and account information you provide is accurate and authorised.

13. Privacy and cookies

We collect and use personal information in line with our Privacy Policy.

Our website may use cookies and similar technologies. Please read our Cookie Policy for more information.

14. Website availability and security

We aim to keep the website available and working properly, but we cannot guarantee that it will always be available, uninterrupted, secure or free from errors.

We may suspend, restrict, update, remove or change parts of the website or online features at any time.

You are responsible for using appropriate security measures on your own device, such as keeping software updated and protecting passwords.

15. Our responsibility

We do not exclude or limit liability where it would be unlawful to do so.

To the extent permitted by law, we are not responsible for loss or damage arising from:

• use of, or inability to use, the website or online features;
• reliance on general website information;
• third-party websites, platforms or services;
• viruses, malware or harmful code affecting your device;
• unauthorised use of your account where this results from your failure to keep login details secure;
• user-submitted reviews, comments or content posted by others.

16. Suspending or restricting access

We may suspend, restrict or remove access to the website, parent portal, account areas, comments, reviews or online features if we believe these terms have been breached.

We may also take action where online behaviour causes concern for safeguarding, privacy, security, staff wellbeing, student welfare or the safe running of the school.

17. Changes to these terms

We may update these Website Terms of Use from time to time.

When changes are made, we will update the “Last updated” date at the top of this page. Continued use of the website after changes are made means you accept the updated terms.

18. Contact